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Return & Exchange policy

Return Policy

Merchandise returns and exchanges will be accepted (excluding “final sale” items and gift boxes) within 60 days of the date of purchase. Returns must be accompanied by original or gift receipt, or date and amount of purchase must be validated in our system. Customer identification may be required. Refunds will be made in the original form of payment, except that merchandise credit may be given for gift receipt returns. If your original purchase was made by check, you may choose to receive a merchandise card, or a check will be mailed within 30 days of return. Merchandise must be in its original condition, unworn and unwashed, or merchandise must be defective. Purchases must be returned in the country of original purchase.

Online Orders

Merchandise purchased via PayPal must be returned via mail using the return shipping label provided. If you do not have your shipping label, please contact sales@jaitunics.com.Please note that when we receive your return, we’ll deduct $7.00 USD from your refund for handling fees. If you prefer to use the carrier of your choice and create your own label, we recommend using a traceable and insured form of delivery.

Exchange Policy

Need A Different Size or Color?

If you need to exchange an item for a different SIZE OR COLOR within 60 days of purchase, simply circle the item(s) on your packing slip that you wish to exchange and indicate the size/color you prefer. Merchandise sent to us for exchange must be unworn and unwashed or defective. Your new merchandise will be shipped out as soon as the return is received.

Prefer A Different Item?

If you wish to exchange an item for a different item within 60 days of purchase, you may email sales@jaitunics.com to place your order with one of our team members. After placing your re-order and receiving confirmation, you can then make your return as outlined above.